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rR
rosinah R

1 reviews | Active since Oct 2015

08 Nov 2024, 19:36

Horrible service provider.

i enquired and was told my area is covered. then i paid for sign up. and send through pop only to be told after that no sorry the ext where you live has no coverage then irequested a refund so i can find another internet provider. i work from home so this was inconvenient for me. then i was told ill get refunded on friday 8/1124. no refund was received i contacted the consultants and the response now is billing department is closed you'll get feedback on monday. likw *** thats not acceptable. my refund form was sent on Wednesday06/112024 and now im told about monday. This is unacceptable. I need yhe funds to get another internet provider.

0
Replies (4)
Pluxnet Fibre
Pluxnet Fibre's reply08 Nov 2024, 20:15
Official
Good evening Rosinah, 

 I'm truly sorry for the inconvenience you've experienced. We understand how important reliable service is, especially when working from home. Please rest assured that we take your concerns seriously and are committed to resolving this promptly. Could you kindly provide your contact details so we can prioritize this matter with our billing team and keep you updated directly? Thank you for your patience, and we’re here to make this right. 

Kind regards, 
PluxNet
rR
rosinah R's update08 Nov 2024, 20:25
Reviewer Update
My contact number is ***.
I hope this gets promptt resolved
I cannot wait for next monday when im not the one at fault here.
All rhe requested docs were sebt days ago.i cant believe the same consultant who confirmed my refund request was received agaib asked me to send the form today.
Such a horrible customer service.
I want to wake up to my refund in the morning ive already spent more on my pocket due to ghis *********** customer service.
rR
rosinah R's update08 Nov 2024, 20:28
Reviewer Update
This is how businesses never grow. Its annoyingto experience such service.
I cannot spend more buying data when i have funds stuck with a provider that cant service my needs. No ways
Pluxnet Fibre
Pluxnet Fibre's reply11 Nov 2024, 12:59
Official
Dear Rosinah, 

We wanted to inform you that payment has been made, and we hope this resolves your request promptly. 
We apologize for the experience you’ve had. I understand your frustration and regret the repeated requests for documents. Please rest assured, your feedback is noted, and we’re actively working to improve our service.
We aim to have this resolved for you as soon as possible and appreciate your patience.

Best regards, 
PluxNet