Horrible service

Morning

This is a official complaint lodged with your fibre company as I am very dissatisfied with the service I received in the last month, note if this is not resolved, I will also report on Hellopeter and social media platforms

Firstly, the service provider took two days away from my month and cut me off, please go back on your records and see that I made early payment last month, meaning I still had those extra days, note that I did this before, regrettably my days was taken away again, and the agents blame it on system issue, making me waste time and money buying airtime and calling each day with no resolution

I requested cancellation and a pro rata for the month of April till 30 April which I never got, I ended up paying the full amount for only 15 days of usage, I am requesting a refund in the difference

I was planning on keeping the same wifi at my new place, but the service has got me thinking again about that decision

You ask call backs and no one calls you, the phone gets dropped on your ear when you call in, this is absolutely terrible service

Hope to get a resolution to this