NM
Nthabiseng M
1 reviews | Active since Nov 2019
29 Oct 2024, 14:01
Horrible Customer Service!!!
Horrible customer Service, they will make you pay for installation and disappear until you as a client you have to follow up and the response that you will get is that "we will get back to you shortly " and you will NEVER hear from them again!!!
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Replies (1)
Pluxnet Fibre's replyOfficial
31 Oct 2024, 11:35Good day Nthabiseng,
We're very sorry to hear about your experience. Providing responsive and reliable service is our top priority, and it sounds like we’ve fallen short of that here. We apologize for any delays and lack of communication on our end.
Please know we’re here to make this right. Our customer care will directly call to ensure you receive the support you need. We’re committed to resolving this quickly and improving your experience with us. Thank you for bringing this to our attention, and again, we apologize for any frustration this has caused.
Warm regards,
The PluxNet Team
The PluxNet Team
Pluxnet Fibre's reply31 Oct 2024, 11:35
Official
Good day Nthabiseng,
We're very sorry to hear about your experience. Providing responsive and reliable service is our top priority, and it sounds like we’ve fallen short of that here. We apologize for any delays and lack of communication on our end.
Please know we’re here to make this right. Our customer care will directly call to ensure you receive the support you need. We’re committed to resolving this quickly and improving your experience with us. Thank you for bringing this to our attention, and again, we apologize for any frustration this has caused.
Warm regards,
The PluxNet Team
The PluxNet Team