Failed enterprise

I thought l would never come here again with this kind of review but l see l keep financing a business that keeps taking advantage of my loyalty and its almost a week no network nothing and each and everyday they talk about escalating the problem,but l think they ascalating the lack of network and l wonder why they even bother being in this Fibre business because clearly they are clueless,l came here because l have exhausted all avenues spoke to supervisors,technicians(wonder if they are real technicians) and customer care and no solution besides me watching the days go by whilist my neighbour with Rain 5G is streaming and working seamlessly like he owns the network