KP
Kayleen P
1 reviews | Active since Nov 2021
02 Apr 2025, 10:27
Extremely Unhappy Potential Customer
I am extremely unhappy with the service I am receiving from Pluxnet as a first-time customer, I have been dealing with Nolwazi, she is of no help at all, I have been sending her multiple emails and responds when she remembers to, I am having to follow up on the connection of services with the direct supplier , this is the first time I have had to chase someone for a sale that they will benefit from. I am considering cancelling my request with Pluxnet should I not be connected before close of business today, as this is extremely unprofessional.
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Replies (2)
Pluxnet Fibre's replyOfficial
02 Apr 2025, 13:19Dear Kaylenn,
Thank you for reaching out and sharing your concerns. We sincerely apologize for any frustration caused by the delays in your installation process.
After reviewing the matter, we found that the delay was due to an incorrect home address being provided, which affected the progress of your request. However, we have already escalated this with the FNO and are actively pushing to get your installation finalized as soon as possible.
We truly value your patience and would appreciate the opportunity to get this resolved for you. Please rest assured that we are doing everything we can to expedite the process, and we will keep you updated every step of the way.
We sincerely apologize for any inconvenience caused and will seek to do better in the future.
Best regards,
PluxNet Fibre
Thank you for reaching out and sharing your concerns. We sincerely apologize for any frustration caused by the delays in your installation process.
After reviewing the matter, we found that the delay was due to an incorrect home address being provided, which affected the progress of your request. However, we have already escalated this with the FNO and are actively pushing to get your installation finalized as soon as possible.
We truly value your patience and would appreciate the opportunity to get this resolved for you. Please rest assured that we are doing everything we can to expedite the process, and we will keep you updated every step of the way.
We sincerely apologize for any inconvenience caused and will seek to do better in the future.
Best regards,
PluxNet Fibre
Pluxnet Fibre's reply02 Apr 2025, 13:19
Official
Dear Kaylenn,
Thank you for reaching out and sharing your concerns. We sincerely apologize for any frustration caused by the delays in your installation process.
After reviewing the matter, we found that the delay was due to an incorrect home address being provided, which affected the progress of your request. However, we have already escalated this with the FNO and are actively pushing to get your installation finalized as soon as possible.
We truly value your patience and would appreciate the opportunity to get this resolved for you. Please rest assured that we are doing everything we can to expedite the process, and we will keep you updated every step of the way.
We sincerely apologize for any inconvenience caused and will seek to do better in the future.
Best regards,
PluxNet Fibre
Thank you for reaching out and sharing your concerns. We sincerely apologize for any frustration caused by the delays in your installation process.
After reviewing the matter, we found that the delay was due to an incorrect home address being provided, which affected the progress of your request. However, we have already escalated this with the FNO and are actively pushing to get your installation finalized as soon as possible.
We truly value your patience and would appreciate the opportunity to get this resolved for you. Please rest assured that we are doing everything we can to expedite the process, and we will keep you updated every step of the way.
We sincerely apologize for any inconvenience caused and will seek to do better in the future.
Best regards,
PluxNet Fibre
KP
Kayleen P's updateReviewer Update
02 Apr 2025, 13:41Good day,
And thank you for your response,
I have requested a cancelation with Pluxnet as I am no longer interested in using your services, no documents have been signed, and an email of cancelation has been sent to Nolwazi the salesperson who assisted me, I have also informed MetroFibre.
And thank you for your response,
I have requested a cancelation with Pluxnet as I am no longer interested in using your services, no documents have been signed, and an email of cancelation has been sent to Nolwazi the salesperson who assisted me, I have also informed MetroFibre.
KP
Kayleen P's update02 Apr 2025, 13:41
Reviewer Update
Good day,
And thank you for your response,
I have requested a cancelation with Pluxnet as I am no longer interested in using your services, no documents have been signed, and an email of cancelation has been sent to Nolwazi the salesperson who assisted me, I have also informed MetroFibre.
And thank you for your response,
I have requested a cancelation with Pluxnet as I am no longer interested in using your services, no documents have been signed, and an email of cancelation has been sent to Nolwazi the salesperson who assisted me, I have also informed MetroFibre.