KH
Klaus H
1 reviews | Active since Aug 2026
30 Aug 2026, 21:08
Extremely Poor customer service
We relocated from our property and advised Pluxnet both telephonically and by email giving notice of cancellation. They have not actioned the request and repeatedly send notifications for payments. There WhatsApp bot is also ineffective in resolving this query
Helpful (0)
Replies (1)0
Replies (1)
Pluxnet Fibre's replyOfficial
31 Aug 2026, 09:04Hi Klaus
Thank you for bringing this to our attention, and we sincerely apologise for the frustration caused by the repeated payment notifications and the difficulty you experienced when trying to resolve the matter through our WhatsApp bot.We understand that you had relocated and had previously contacted us telephonically and via email to provide notice of cancellation. We take this seriously and would like to investigate the matter properly to ensure that the cancellation request and all relevant communication are correctly reflected on your account.
Please could you provide us with your account/customer reference number via private message so that we can investigate this with our relevant team and assist in resolving the matter as quickly as possible.
We apologise again for the inconvenience and appreciate you bringing the matter to our attention.
Thank you for bringing this to our attention, and we sincerely apologise for the frustration caused by the repeated payment notifications and the difficulty you experienced when trying to resolve the matter through our WhatsApp bot.We understand that you had relocated and had previously contacted us telephonically and via email to provide notice of cancellation. We take this seriously and would like to investigate the matter properly to ensure that the cancellation request and all relevant communication are correctly reflected on your account.
Please could you provide us with your account/customer reference number via private message so that we can investigate this with our relevant team and assist in resolving the matter as quickly as possible.
We apologise again for the inconvenience and appreciate you bringing the matter to our attention.
Pluxnet Fibre's reply31 Aug 2026, 09:04
Official
Hi Klaus
Thank you for bringing this to our attention, and we sincerely apologise for the frustration caused by the repeated payment notifications and the difficulty you experienced when trying to resolve the matter through our WhatsApp bot.We understand that you had relocated and had previously contacted us telephonically and via email to provide notice of cancellation. We take this seriously and would like to investigate the matter properly to ensure that the cancellation request and all relevant communication are correctly reflected on your account.
Please could you provide us with your account/customer reference number via private message so that we can investigate this with our relevant team and assist in resolving the matter as quickly as possible.
We apologise again for the inconvenience and appreciate you bringing the matter to our attention.
Thank you for bringing this to our attention, and we sincerely apologise for the frustration caused by the repeated payment notifications and the difficulty you experienced when trying to resolve the matter through our WhatsApp bot.We understand that you had relocated and had previously contacted us telephonically and via email to provide notice of cancellation. We take this seriously and would like to investigate the matter properly to ensure that the cancellation request and all relevant communication are correctly reflected on your account.
Please could you provide us with your account/customer reference number via private message so that we can investigate this with our relevant team and assist in resolving the matter as quickly as possible.
We apologise again for the inconvenience and appreciate you bringing the matter to our attention.