Extremely Disappointing Experience with Pluxnet Fiber – Four Months of Frustration

This is written out of sheer frustration and disappointment regarding the service I have received from your company. I have only been with Pluxnet Fiber for a period of four months, and I can honestly say that this has been one of the most unpleasant and unprofessional experiences I have ever had with a service provider.

From the very beginning, the quality of service has been far below acceptable standards — constant connection issues, poor response times, and a complete lack of accountability from your support and complaints departments. I have sent multiple emails to your complaints department, all of which have gone unanswered. This level of disregard for customers is completely unacceptable.

It is deeply concerning that a company in the business of providing essential internet services operates with such inefficiency and disregard for customer satisfaction. There seems to be no sense of urgency, no feedback, and no attempt to resolve issues timeously. Instead, customers are left in the dark, paying for a service that consistently fails to deliver on its promises.

I would strongly advise anyone considering Pluxnet Fibre to think twice before signing up. Four months with your company have felt like an endless battle just to get basic support — something that should be standard, not a privilege.

I sincerely hope this complaint reaches someone willing to take responsibility and act. However, given my experience thus far, I do not hold much confidence in receiving a response.