Do not waste your time or money on this ISP

Everytime I call they ask for something different whether it's my number name or some customer number and it's hard to understand the technical things. I don't work with these technical things so sometimes I don't understand what they are asking for and even if the customer service can hear the uncer*****y in your voice they ignore it . I called them and this time around the asked for a customer number or something I could barely her the lady on the other side and I've never received this kind of number and I told her that and then she just ignores the fact and doesn't offer to give me a number and even though she knew I didn't have a customer number she kept asking for it. I messaged and called them More than 4 hrs ago to send the proof of payment and they took more than 2 hrs to put it on my Internet and then they put it on for 20 minutes and now it's off again. I just sat down to work but they put my Internet off and I'm trying to call them and I can't reach them I can only send a message I don't want to send a message I want to speak to an actual human being and not some chat bot that doesn't help and wait another few more hours for my Internet to come back on just for it to go back off 20 minutes later. I won't even mention that this has happened more than a few times and I've had problems with their services since I got them back in April at a point it was so bad I had to call ever week to get them to put my Internet back on and I pay my bills there was one time I forgot only one but I get an unnecessary amount of problems with my Internet.