RM
Refilwe M
1 reviews | Active since Oct 2019
27 May 2025, 20:51
Dissatisfied and disappointed
It started all good with Pluxnet Fibre the first 3 days after the installation than after that it’s been one unpleasant experience and I regret cancelling the previous contract, I get disconnected atleast once a day. I will be busy with a test and the network disconnects. I’ve tried calling in a couple of times and I’m always promised a callback that does not happen. What service is one getting from this company???
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Replies (1)
Pluxnet Fibre's replyOfficial
29 May 2025, 16:38Hi Refilwe M,
Thank you for bringing your concern to our attention, and we sincerely apologise for the inconvenience caused by the recent internet outage.
We understand how frustrating service interruptions can be, especially when you rely on a stable connection. The outage last night was due to an unexpected technical issue, which our team worked on urgently to restore as quickly as possible.
We’ve noted your complaint and your feedback. Please be assured that we are actively working to improve service reliability and prevent similar occurrences in the future.
If your connection is still unstable or you continue to experience any issues, please don’t hesitate to reach out so we can assist you directly.
Thank you for your patience and understanding.
Best regards,
PluxNet Fibre
PluxNet Fibre
Pluxnet Fibre's reply29 May 2025, 16:38
Official
Hi Refilwe M,
Thank you for bringing your concern to our attention, and we sincerely apologise for the inconvenience caused by the recent internet outage.
We understand how frustrating service interruptions can be, especially when you rely on a stable connection. The outage last night was due to an unexpected technical issue, which our team worked on urgently to restore as quickly as possible.
We’ve noted your complaint and your feedback. Please be assured that we are actively working to improve service reliability and prevent similar occurrences in the future.
If your connection is still unstable or you continue to experience any issues, please don’t hesitate to reach out so we can assist you directly.
Thank you for your patience and understanding.
Best regards,
PluxNet Fibre
PluxNet Fibre