BM
Bongie M
1 reviews | Active since Apr 2026
04 Apr 2026, 13:25
Disgusted by the lack of urgency
The worst!! My wifi has been off for 3 days, no one can explain what the issue is. I've been contacting the call centre, having to wait 20+ minutes in the queue to be assisted. It's a long weekend, I'm probably not going to have wifi for the the next 2 days again. 5 days with no internet access I can't do anything, and there's no explanation, consultants keep saying they will escalate the matter FOR 3 DAYS. Such disappointing service
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Pluxnet Fibre's replyOfficial
07 Apr 2026, 14:31Dear Bongie,
We sincerely apologise for the frustration and inconvenience you’ve experienced over the past few days, especially over the long weekend.
Following our investigation, the issue was related to a backend network update after the recent price adjustment, which unintentionally limited access for some clients. Our technical team has been working on resolving this, and your service is being prioritised for full restoration.
We also acknowledge that the repeated escalations without clear feedback are not the experience we aim to provide, and we are addressing this internally.
As a gesture of goodwill, we will be crediting you for the days affected.
Thank you for your patience, and please let us know if your connection is still not fully restored.
Best regards,
PluxNet Support Team
PluxNet Support Team
Pluxnet Fibre's reply07 Apr 2026, 14:31
Official
Dear Bongie,
We sincerely apologise for the frustration and inconvenience you’ve experienced over the past few days, especially over the long weekend.
Following our investigation, the issue was related to a backend network update after the recent price adjustment, which unintentionally limited access for some clients. Our technical team has been working on resolving this, and your service is being prioritised for full restoration.
We also acknowledge that the repeated escalations without clear feedback are not the experience we aim to provide, and we are addressing this internally.
As a gesture of goodwill, we will be crediting you for the days affected.
Thank you for your patience, and please let us know if your connection is still not fully restored.
Best regards,
PluxNet Support Team
PluxNet Support Team