jN
james N
1 reviews | Active since Aug 2020
04 Apr 2025, 14:43
Disappointed in their service
Iv had to call 5 times for a invoice so I can make payment in the meantime my fibre has been cut called 4 times today to have it reactivated after sending my POP to their email and WhatsApp number and still nothing their service is terrible and this is after being with them for a month
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Pluxnet Fibre's replyOfficial
04 Apr 2025, 16:42Dear James,
Thank you for your message, and we sincerely apologize for the inconvenience you’ve experienced.
Our billing department has been receiving a high volume of calls today, which unfortunately caused some delays in our response times. Additionally, the WhatsApp message and email you sent were directed to a staff member who is currently not at work, which contributed to the delay.
We’re happy to confirm that your payment has now been allocated and your service is back online.
For any future payment confirmations, please use the following contact details to ensure prompt assistance:
Email: ***
WhatsApp: ***
We appreciate your patience and understanding, and we’re here to assist should you need anything further.
Best regards,
PluxNet Fibre
Pluxnet Fibre's reply04 Apr 2025, 16:42
Official
Dear James,
Thank you for your message, and we sincerely apologize for the inconvenience you’ve experienced.
Our billing department has been receiving a high volume of calls today, which unfortunately caused some delays in our response times. Additionally, the WhatsApp message and email you sent were directed to a staff member who is currently not at work, which contributed to the delay.
We’re happy to confirm that your payment has now been allocated and your service is back online.
For any future payment confirmations, please use the following contact details to ensure prompt assistance:
Email: ***
WhatsApp: ***
We appreciate your patience and understanding, and we’re here to assist should you need anything further.
Best regards,
PluxNet Fibre