Disappointed customer

My router has been showing red light since the 29th of October, I called their customer service to complain, they only send someone on the 5th of November, that guy said he can't fix it, he will send someone who'll be able to fix it on Thursday the 6th. On Thursday nobody came they told me that it's raining. I called again yesterday which was Friday and they told me someone is on the side fixing it, when I came home Friday I found that they disconnected everything on the pole outside. I'm trying to call again this morning nobody is answering that machine told me to leave a message. Now we don't have any wifi, while I paid, nobody is reporting anything, I don't know what's going on cause now everything has been disconnected