KS
Kefilwe S
1 reviews | Active since Aug 2011
28 Apr 2026, 12:27
Declining Service Quality and Poor Customer Support
Pluxnet was previously a reliable and efficient internet service provider, which is the primary reason I chose to remain a customer. Unfortunately, this standard has deteriorated considerably. My internet service is now routinely disconnected for alleged non-payment before the end of the billing month, despite accounts being up to date. This practice is disruptive and unacceptable, particularly where no prior notice or reasonable grace period is provided. Equally concerning is the complete lack of responsiveness from your customer support channels. The WhatsApp number advertised for customer service support is largely unresponsive, leaving customers without assistance when service interruptions occur.
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Pluxnet Fibre's replyOfficial
29 May 2026, 10:09Hi Kefilwe,
Thank you for taking the time to share your feedback with us. We sincerely apologise for the frustration and inconvenience you’ve experienced recently.
We are especially concerned to hear about the repeated service disconnections despite your account being up to date, as well as the lack of responsiveness from our support channels.
We understand how disruptive this can be and acknowledge that this falls short of the reliable service experience you previously received from us and rightfully expect.Your comments regarding communication and customer support have been noted with seriousness, as we continuously strive to improve both our service delivery and response times. We would appreciate the opportunity to investigate your account and address these concerns properly.
Kindly send your account details to *** or *** so that our team can urgently review the matter and assist further.Thank you for bringing this to our attention and for your continued support despite your recent experience.
Best regards,
PluxNet Fibre
Thank you for taking the time to share your feedback with us. We sincerely apologise for the frustration and inconvenience you’ve experienced recently.
We are especially concerned to hear about the repeated service disconnections despite your account being up to date, as well as the lack of responsiveness from our support channels.
We understand how disruptive this can be and acknowledge that this falls short of the reliable service experience you previously received from us and rightfully expect.Your comments regarding communication and customer support have been noted with seriousness, as we continuously strive to improve both our service delivery and response times. We would appreciate the opportunity to investigate your account and address these concerns properly.
Kindly send your account details to *** or *** so that our team can urgently review the matter and assist further.Thank you for bringing this to our attention and for your continued support despite your recent experience.
Best regards,
PluxNet Fibre
Pluxnet Fibre's reply29 May 2026, 10:09
Official
Hi Kefilwe,
Thank you for taking the time to share your feedback with us. We sincerely apologise for the frustration and inconvenience you’ve experienced recently.
We are especially concerned to hear about the repeated service disconnections despite your account being up to date, as well as the lack of responsiveness from our support channels.
We understand how disruptive this can be and acknowledge that this falls short of the reliable service experience you previously received from us and rightfully expect.Your comments regarding communication and customer support have been noted with seriousness, as we continuously strive to improve both our service delivery and response times. We would appreciate the opportunity to investigate your account and address these concerns properly.
Kindly send your account details to *** or *** so that our team can urgently review the matter and assist further.Thank you for bringing this to our attention and for your continued support despite your recent experience.
Best regards,
PluxNet Fibre
Thank you for taking the time to share your feedback with us. We sincerely apologise for the frustration and inconvenience you’ve experienced recently.
We are especially concerned to hear about the repeated service disconnections despite your account being up to date, as well as the lack of responsiveness from our support channels.
We understand how disruptive this can be and acknowledge that this falls short of the reliable service experience you previously received from us and rightfully expect.Your comments regarding communication and customer support have been noted with seriousness, as we continuously strive to improve both our service delivery and response times. We would appreciate the opportunity to investigate your account and address these concerns properly.
Kindly send your account details to *** or *** so that our team can urgently review the matter and assist further.Thank you for bringing this to our attention and for your continued support despite your recent experience.
Best regards,
PluxNet Fibre