ZM
Zanele M
1 reviews | Active since Sept 2021
01 Apr 2025, 12:35
Customer service non existent
Customer service seems non existent No response on WhatsApp for days You write emails and they not responded to You call and you on hold for so long u eventually give up Is their customer service department even in existence??? Doesn’t seem like it
No response on any of their communication channels to date
Helpful (0)
Replies (2)0
Replies (2)
Pluxnet Fibre's replyOfficial
01 Apr 2025, 16:20 Dear Amanda,
Thank you for reaching out and for your patience. We sincerely apologize for the long wait time on your call. We recently implemented a queuing system to keep our clients informed about their position in the queue, and we appreciate your feedback as we continue improving our service.
Regarding your router delivery, we understand that the FNO has completed the installation. We are pleased to inform you that our driver will be delivering your router tomorrow. We will provide further details, including an estimated time of arrival, as soon as possible.
We sincerely apologize for any inconvenience caused and will seek to do better in the future.
Best regards,
PluxNet Fibre
Pluxnet Fibre's reply01 Apr 2025, 16:20
Official
Dear Amanda,
Thank you for reaching out and for your patience. We sincerely apologize for the long wait time on your call. We recently implemented a queuing system to keep our clients informed about their position in the queue, and we appreciate your feedback as we continue improving our service.
Regarding your router delivery, we understand that the FNO has completed the installation. We are pleased to inform you that our driver will be delivering your router tomorrow. We will provide further details, including an estimated time of arrival, as soon as possible.
We sincerely apologize for any inconvenience caused and will seek to do better in the future.
Best regards,
PluxNet Fibre
ZM
Zanele M's updateReviewer Update
03 Apr 2025, 19:32Good day
I still haven’t received the router.
I still haven’t received the router.
ZM
Zanele M's update03 Apr 2025, 19:32
Reviewer Update
Good day
I still haven’t received the router.
I still haven’t received the router.