RM
Refilwe M
1 reviews | Active since Oct 2019
05 Jun 2025, 11:01
Connection nightmare
I keep having endless issues with my network disconnecting and when calling in no one seems to help. I need to spend on buying additional data for when the internet disconnects, I study in the evenings and it’s a nightmare when the network keeps disconnecting
Helpful (0)
Replies (1)0
Replies (1)
Pluxnet Fibre's replyOfficial
05 Jun 2025, 16:01Dear Refiloe, Thank you for bringing this matter to our attention, and we sincerely apologize for the frustration caused by the recent internet interruptions you've experienced over the past two days. We have informed you that our technical team is currently investigating the issue affecting your connection. We understand how important a reliable internet service is, and our team is actively working to identify the root cause of the problem. We are closely monitoring your connection to ensure that it stabilizes, and we remain committed to resolving this matter as soon as possible. Should you continue to experience any issues, please do not hesitate to reach out directly — we are here to assist you.
Best regards,
PluxNet Fibre
Best regards,
PluxNet Fibre
Pluxnet Fibre's reply05 Jun 2025, 16:01
Official
Dear Refiloe, Thank you for bringing this matter to our attention, and we sincerely apologize for the frustration caused by the recent internet interruptions you've experienced over the past two days. We have informed you that our technical team is currently investigating the issue affecting your connection. We understand how important a reliable internet service is, and our team is actively working to identify the root cause of the problem. We are closely monitoring your connection to ensure that it stabilizes, and we remain committed to resolving this matter as soon as possible. Should you continue to experience any issues, please do not hesitate to reach out directly — we are here to assist you.
Best regards,
PluxNet Fibre
Best regards,
PluxNet Fibre