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I have been a customer here for an extremely long time, and I have wanted to come on here because of this issues from the start but I gave them understanding and a chance. Today was my last straw. I had requested a downgrade over a week ago and I saw the case was closed , I checked the customer portal shows my active subscription. So I find out , how much does the downgrade cost. A week later , they switch me off. I call accounts and say *** ? You switching off but never gave me a price to pay. So I pay the initial amount anyway as I work remotely. Now, internet is not working. Thabiso is good but the rest of the team are absolutely clueless and no idea they were hired in the first place.