TM
Tumelo M
1 reviews | Active since Sept 2024
26 Sept 2024, 09:51
Bad service
The worst experience ever. They never attended to customers complains. I live in Finetown and they have been promising to install at my house its been months .. No one from the service team has even followed up. I'm really disappointed.
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Pluxnet Fibre's replyOfficial
16 Oct 2024, 17:02Dear Tumelo,
We sincerely apologize for the inconvenience and frustration you experienced regarding your PluxNet installation. We understand how important clear communication is, and we regret not keeping you informed about the next steps and payment options.
We have since contacted you directly to discuss the way forward, and we have communicated the next steps to ensure a smooth installation process. Rest assured, we are committed to resolving this issue as quickly as possible and providing you with the service you deserve.
Thank you for your understanding, and we appreciate your patience.
Pluxnet Fibre's reply16 Oct 2024, 17:02
Official
Dear Tumelo,
We sincerely apologize for the inconvenience and frustration you experienced regarding your PluxNet installation. We understand how important clear communication is, and we regret not keeping you informed about the next steps and payment options.
We have since contacted you directly to discuss the way forward, and we have communicated the next steps to ensure a smooth installation process. Rest assured, we are committed to resolving this issue as quickly as possible and providing you with the service you deserve.
Thank you for your understanding, and we appreciate your patience.