bad service

I am writing to express my deep dissatisfaction with the service I have received from your company. For nearly two months now, I have been experiencing persistent issues with the WiFi connection provided by Pluxnet. Despite numerous promises from your team to resolve the problem, there has been no meaningful progress or resolution. I have been more than patient throughout this period, giving your technicians ample time and opportunity to fix the issue. Unfortunately, your continued failure to deliver on your promises has left me with no choice but to request that you come and remove your equipment from my premises immediately. Furthermore, since you have failed to provide the service I paid for, I expect a full refund of the amount I have paid. It is unacceptable to pay for a service that does not work and to be met with empty promises instead of action.