IM
Ikaneng M
1 reviews | Active since Jun 2025
12 Jun 2025, 19:07
BAD SERVICE
I am frustrated with the service the company gives us, we are constantly battling the same issues. I feel like this company prioritises profits over customer needs and some agents are not helping us and they are even rude. This experience has led me to question the company’s integrity. If there’s anyone who wants to join this company PLEASE DON’T!! I have lost so much money by buying data while I paid for the WiFi
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Replies (2)IM
Ikaneng M's updateReviewer Update
12 Jun 2025, 19:09Pluxnet doesn’t care about us! They only want our money!
IM
Ikaneng M's update12 Jun 2025, 19:09
Reviewer Update
Pluxnet doesn’t care about us! They only want our money!
Pluxnet Fibre's replyOfficial
19 Jun 2025, 16:28 Dear Ikaneng Masiloane, Thank you for your feedback, and please accept our sincere apologies for the inconvenience and frustration caused by the recent loss of connectivity. We understand how important consistent internet access is, and we truly regret the disruption to your service. This is not the experience we aim to provide. We are pleased to confirm that your services have since been restored, and our team remains available should you need any further assistance. Thank you for your patience and understanding as we worked to resolve the matter. Best regards,
PluxNet Fibre
PluxNet Fibre
Pluxnet Fibre's reply19 Jun 2025, 16:28
Official
Dear Ikaneng Masiloane, Thank you for your feedback, and please accept our sincere apologies for the inconvenience and frustration caused by the recent loss of connectivity. We understand how important consistent internet access is, and we truly regret the disruption to your service. This is not the experience we aim to provide. We are pleased to confirm that your services have since been restored, and our team remains available should you need any further assistance. Thank you for your patience and understanding as we worked to resolve the matter. Best regards,
PluxNet Fibre
PluxNet Fibre