KM
Kulani M
1 reviews | Active since Apr 2026
17 Apr 2026, 15:45
Bad service
They mistreat clients you have to berg the to fix your fibre if there are technical issues ‘Raymond’ the technician i don’t understand why they still hired him there he is very ***********, very unprofessional’. I wouldn’t recommend it to anyone
Helpful (0)
Replies (2)0
Replies (2)
Pluxnet Fibre's replyOfficial
17 Apr 2026, 16:20Dear Kulani,
We’re really sorry to hear about your experience, this is not the level of service we aim to provide at all.
We’re really sorry to hear about your experience, this is not the level of service we aim to provide at all.
Your feedback has been escalated internally, and we are currently investigating what went wrong. Our team will be in touch with you directly to address this matter and work towards a resolution. We sincerely apologise for the frustration and inconvenience caused, and we appreciate you bringing this to our attention.
Best regards,
PluxNet Fibre
Best regards,
PluxNet Fibre
Pluxnet Fibre's reply17 Apr 2026, 16:20
Official
Dear Kulani,
We’re really sorry to hear about your experience, this is not the level of service we aim to provide at all.
We’re really sorry to hear about your experience, this is not the level of service we aim to provide at all.
Your feedback has been escalated internally, and we are currently investigating what went wrong. Our team will be in touch with you directly to address this matter and work towards a resolution. We sincerely apologise for the frustration and inconvenience caused, and we appreciate you bringing this to our attention.
Best regards,
PluxNet Fibre
Best regards,
PluxNet Fibre
Pluxnet Fibre's replyOfficial
20 Apr 2026, 09:10Dear Kulani,
Thank you for bringing this to our attention. We’re truly sorry for your experience and understand how frustrating it must be to be without connectivity.
Thank you for bringing this to our attention. We’re truly sorry for your experience and understand how frustrating it must be to be without connectivity.
Following your complaint, we urgently investigated the matter. Our team did make contact with you and explained that work could not continue at a certain point due to rainy conditions, as the equipment cannot operate safely in the rain. We understand this may have come across as a lack of assistance, and we apologise for that impression.
Our technicians did attend your premises and identified that the issue was not within your home, but linked to the ongoing construction work in the Fleurhof area, which impacted the network. We acknowledge that this situation, combined with the delay, added to your frustration.
We also want to sincerely apologise for the service experience you had with our technician. This is not the level of professionalism we expect from our team, and your feedback has been escalated internally for further review.
Please be assured that our technicians are currently on-site tracing and working to resolve the issue as quickly as possible. We have also since been in touch with you to provide clarity and support. We value your feedback and are committed to improving both our communication and service experience going forward.
Best regards,
PluxNet Fibre
PluxNet Fibre
Pluxnet Fibre's reply20 Apr 2026, 09:10
Official
Dear Kulani,
Thank you for bringing this to our attention. We’re truly sorry for your experience and understand how frustrating it must be to be without connectivity.
Thank you for bringing this to our attention. We’re truly sorry for your experience and understand how frustrating it must be to be without connectivity.
Following your complaint, we urgently investigated the matter. Our team did make contact with you and explained that work could not continue at a certain point due to rainy conditions, as the equipment cannot operate safely in the rain. We understand this may have come across as a lack of assistance, and we apologise for that impression.
Our technicians did attend your premises and identified that the issue was not within your home, but linked to the ongoing construction work in the Fleurhof area, which impacted the network. We acknowledge that this situation, combined with the delay, added to your frustration.
We also want to sincerely apologise for the service experience you had with our technician. This is not the level of professionalism we expect from our team, and your feedback has been escalated internally for further review.
Please be assured that our technicians are currently on-site tracing and working to resolve the issue as quickly as possible. We have also since been in touch with you to provide clarity and support. We value your feedback and are committed to improving both our communication and service experience going forward.
Best regards,
PluxNet Fibre
PluxNet Fibre