KP
Kgomotso P

1 reviews | Active since Aug 2017

07 Jan 2026, 16:03

Bad service

I just wanna take this opportunity and express my disappointment in Pluxnet. I have never experienced such service failure in my entire life. Uh, they provide internet services but unfortunately half of the time the service is offline. When you call through the call centre, no one takes responsibility. No one is willing to ask - lack of escalations, lack of accountability. One manager who's always available but not always willing to assist, which he doesn't have a reporting manager. So this company, uh, they just do everything in their power to make sure that they disappoint you. Every single time whenever you make a call to the call centre, I know my issue will never be resolved. You just have to sit for days without the internet. Just have to wait for them to resolve whatever issues they have. Mind you, some of us work from home and we get impacted a lot. So unfortunately, I'm cancelling my account with you guys. So ja, good luck doing business with other people. Be careful of Pluxnet. Guys, this company is, it's a rip-off. You just pay and you never get the services.

0
Replies (2)
KP
Kgomotso P's update10 Jan 2026, 15:01
Reviewer Update
Yeah at it again. I have been struggling with connection since yesterday and this morning is not connecting at all and I called the call centre and was promised a technician since 9 in the morning and still no feedback I followed up and still no assistance. Is funny how the accounts and billing people are always available but not the technicians. This company is the worst shame
Pluxnet Fibre
Pluxnet Fibre's reply13 Jan 2026, 10:34
Official
Dear Kgomotso,

We’re truly sorry for the experience you’ve had and understand how disruptive this has been, especially when you rely on the service for work. This is not the level of service we aim to provide, and we take your feedback seriously. Your complaint has been escalated internally, and our team will be in touch to assist and work towards resolving the issue. We would appreciate the opportunity to turn this around for you.

Kind regards,
PluxNet Fibre