NM
Naledi M
1 reviews | Active since Mar 2025
10 Apr 2025, 15:53
Bad customer service
I did write about the bad service from PluxNet, they saw the messages, as you can see they don't even care, I'm still experiencing problems every day. There's only one guy who's willing to help, his name is Dawn. He's the one who's responding to my messages and showing interest of helping. He must continue to help others, him and Glen
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Pluxnet Fibre's replyOfficial
14 Apr 2025, 13:48Dear Naledi,
Thank you for bringing your concerns to our attention.
We understand how frustrating buffering issues can be, especially when streaming, and we appreciate your patience while we work to resolve this matter.
As part of our support process, our technician Glen visited your premises and conducted a speed test. Based on his assessment, the results confirmed that you are receiving the correct internet speed as per your package.
However, we remain committed to ensuring you have the best possible experience. If you'd like, we can arrange a follow-up visit to perform another speed test using an Ethernet cable connection. This will help us determine if there is any variation in performance between your Wi-Fi and a direct wired connection.
Please let us know a convenient time for us to schedule this follow-up, or if there's anything else you’d like us to investigate.
Best regards,
PluxNet Fibre
Pluxnet Fibre's reply14 Apr 2025, 13:48
Official
Dear Naledi,
Thank you for bringing your concerns to our attention.
We understand how frustrating buffering issues can be, especially when streaming, and we appreciate your patience while we work to resolve this matter.
As part of our support process, our technician Glen visited your premises and conducted a speed test. Based on his assessment, the results confirmed that you are receiving the correct internet speed as per your package.
However, we remain committed to ensuring you have the best possible experience. If you'd like, we can arrange a follow-up visit to perform another speed test using an Ethernet cable connection. This will help us determine if there is any variation in performance between your Wi-Fi and a direct wired connection.
Please let us know a convenient time for us to schedule this follow-up, or if there's anything else you’d like us to investigate.
Best regards,
PluxNet Fibre