FS
Frederick S
1 reviews | Active since Dec 2014
01 Mar 2025, 11:24
Awfully bad start with broken promises
First day with pluxnet.... Not the best start for them... Was supposed to have internet as soon as vox ended. Still waiting for service half way through the day. They made promises and reassured me there wouldnt be any issue. Yet here we are trying to get answers and feedback but only getting generic - "They are working to resolve this matter, I did request they let me know as soon as done." Answers and not answering direct questions. This after their subcontractors echo optic solutions left with without internet for 3 days earlier this month. Will i get some reimbur*****t for data and airtime spent and internet service lost? No i dont believe i will. Will we be reimbursed for lost service to build confidence in their service providing no i believe not.
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Replies (4)FS
Frederick S's updateReviewer Update
01 Mar 2025, 12:26Get your stuff together PN! Doesn't seem you know what you are doing?? Get someone out to my house to sort out your stuff.. i am Not you remote technical assistant. TODAY! theres still some time left to save this f-up
FS
Frederick S's update01 Mar 2025, 12:26
Reviewer Update
Get your stuff together PN! Doesn't seem you know what you are doing?? Get someone out to my house to sort out your stuff.. i am Not you remote technical assistant. TODAY! theres still some time left to save this f-up
FS
Frederick S's updateReviewer Update
01 Mar 2025, 13:03If it said a manager will phone you soon... Is soon 5min, 10 minutes or almost an hour later?
FS
Frederick S's update01 Mar 2025, 13:03
Reviewer Update
If it said a manager will phone you soon... Is soon 5min, 10 minutes or almost an hour later?
FS
Frederick S's updateReviewer Update
01 Mar 2025, 16:01T.. the line is not 100% but at least there's movement. SF said he will contact frogfoot to find out and come back to me. I expect some feedback please.
This was a very rocky start guys. But you did save yourselves. If the service stays on i will amend my review but will wait for that.
Word of advice: communication is the best policy. Don't let a client follow up ... You have to be pro-active. But ... Apart from the last lady that I spoke to that escalated frustrations you T, Bas and SF kept cool and de-escalated mostly. I commend you on that.
This was a very rocky start guys. But you did save yourselves. If the service stays on i will amend my review but will wait for that.
Word of advice: communication is the best policy. Don't let a client follow up ... You have to be pro-active. But ... Apart from the last lady that I spoke to that escalated frustrations you T, Bas and SF kept cool and de-escalated mostly. I commend you on that.
FS
Frederick S's update01 Mar 2025, 16:01
Reviewer Update
T.. the line is not 100% but at least there's movement. SF said he will contact frogfoot to find out and come back to me. I expect some feedback please.
This was a very rocky start guys. But you did save yourselves. If the service stays on i will amend my review but will wait for that.
Word of advice: communication is the best policy. Don't let a client follow up ... You have to be pro-active. But ... Apart from the last lady that I spoke to that escalated frustrations you T, Bas and SF kept cool and de-escalated mostly. I commend you on that.
This was a very rocky start guys. But you did save yourselves. If the service stays on i will amend my review but will wait for that.
Word of advice: communication is the best policy. Don't let a client follow up ... You have to be pro-active. But ... Apart from the last lady that I spoke to that escalated frustrations you T, Bas and SF kept cool and de-escalated mostly. I commend you on that.
FS
Frederick S's updateReviewer Update
22 Sept 2025, 22:43Good evening again, pluxnet - it has been some time since i last wrote a piece on your horrid service. It does not mean it has been smooth sailing. On the contrary its been the same loss of service, slow speeds almost throughout almost everyday.
It has to be said you did try and move things around and service was better for a couple of weeks... But its has reverted back to your usual loss of service and slow speeds the last couple of days. What worked for you in keeping me was I had access to someone who could look at it almost immediately... Its not my fault we had to contact pluxnet people almost EVERY FREAKEN DAY! And now it seems even the newly appointed manager is getting frustrated at being contacted every time the line is off. I have a solution... Fix the service and I promise you I wont contact any pluxnet numbers.... Simple as that.
So the technicians just refuse to look at this further.. everyone is just signing this off for the night. ***** the client he will just have to wait for them to come in again tomorrow morning at 9 ish to start and look at it which means i may have internet sometime during tomorrow. Good job guys
It has to be said you did try and move things around and service was better for a couple of weeks... But its has reverted back to your usual loss of service and slow speeds the last couple of days. What worked for you in keeping me was I had access to someone who could look at it almost immediately... Its not my fault we had to contact pluxnet people almost EVERY FREAKEN DAY! And now it seems even the newly appointed manager is getting frustrated at being contacted every time the line is off. I have a solution... Fix the service and I promise you I wont contact any pluxnet numbers.... Simple as that.
So the technicians just refuse to look at this further.. everyone is just signing this off for the night. ***** the client he will just have to wait for them to come in again tomorrow morning at 9 ish to start and look at it which means i may have internet sometime during tomorrow. Good job guys
FS
Frederick S's update22 Sept 2025, 22:43
Reviewer Update
Good evening again, pluxnet - it has been some time since i last wrote a piece on your horrid service. It does not mean it has been smooth sailing. On the contrary its been the same loss of service, slow speeds almost throughout almost everyday.
It has to be said you did try and move things around and service was better for a couple of weeks... But its has reverted back to your usual loss of service and slow speeds the last couple of days. What worked for you in keeping me was I had access to someone who could look at it almost immediately... Its not my fault we had to contact pluxnet people almost EVERY FREAKEN DAY! And now it seems even the newly appointed manager is getting frustrated at being contacted every time the line is off. I have a solution... Fix the service and I promise you I wont contact any pluxnet numbers.... Simple as that.
So the technicians just refuse to look at this further.. everyone is just signing this off for the night. ***** the client he will just have to wait for them to come in again tomorrow morning at 9 ish to start and look at it which means i may have internet sometime during tomorrow. Good job guys
It has to be said you did try and move things around and service was better for a couple of weeks... But its has reverted back to your usual loss of service and slow speeds the last couple of days. What worked for you in keeping me was I had access to someone who could look at it almost immediately... Its not my fault we had to contact pluxnet people almost EVERY FREAKEN DAY! And now it seems even the newly appointed manager is getting frustrated at being contacted every time the line is off. I have a solution... Fix the service and I promise you I wont contact any pluxnet numbers.... Simple as that.
So the technicians just refuse to look at this further.. everyone is just signing this off for the night. ***** the client he will just have to wait for them to come in again tomorrow morning at 9 ish to start and look at it which means i may have internet sometime during tomorrow. Good job guys