Appalling service or worst service from Pluxnet

Pluxnet Fibre is the worst provider ever. I'm even lost for words the way I had to constantly keep contacting them for service, sometimes I wouldn't bother and just wait for whenever it comes back. Maybe it's because we are in the township and service has standards. I'm disgusted and exhausted. The whole of March we had intimittent connection or no connection at all for over a week, get connected one day actually few hours and gone wait for another 2/3 days, worse last week of March there was no connection at all. What annoys me is that I pay my account on the 25th of every month and on the 25th of March I didn't pay ,pay for what service?Then come month end they put on the group that as a compensation, April will be free,no payment required for customers who have been paying for over 2 months, now I'm told I don't qualify because my April payment which I was supposed to pay on the 25th of March as I usually do,yet it's declared free? What annoys me the most is when I'm told I'm connected whereas I'm not, so to them I just get bored and contact them to say I'm not connected whereas I'm not and still troubleshoot. So this company is taking us for fools or just wants us to donate for them to pay their employees whereas we don't have service, and their lines are unstable. I'm tired of logging ticket and made feel like a fool.