Absolutely terrible service.

I prefer not to use public platforms to solve service queries, but I have tried every other channel with no result. I placed an order for fibre to the home with Pluxnet on 3 April and returned the signed quote to them on 9 April. I asked if they could indicate when installation would occur and was promised a response that same day. I didn't get one. The next day I received a call from Vuma to say they would be activating the line. On 10 April I sent a mail to Pluxnet giving them this info and asking when the router would be installed. They responded saying "I sent a mail to Vuma and waiting for feedback". Vuma sent me a mail on 14 April confirming activation of the line. Since then I have mailed, used the (useless) WhatsApp line, submitted a mail via the website to find out when installation will occur and have heard absolutely nothing from Pluxnet. I thought I should give a new provider a chance, but have been bitterly disappointed.