GT
Gary T
1 reviews | Active since May 2025
24 Feb 2026, 18:57
2 days, No internet connection,
I always pay on time time, no default since inception. No internet since yesterday @12pm. We are not prioritized as customers. We are going for 2nd day without connection all they say is that they are waiting for FMAS. Terrible service. ***** FMAS technicians also dont prioritized customers to have no internet for this long, since they sent out technicians estate 12pm to now , nothing is happening
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Pluxnet Fibre's replyOfficial
02 Mar 2026, 11:03Dear Gary,
Thank you for taking the time to share your experience. We sincerely apologise for the inconvenience you have experienced. Being without internet for this long is extremely frustrating, especially when you have been a loyal and on time paying customer since inception. This is not the level of service we strive to deliver.
We understand how disruptive this outage has been and we truly regret the delay. Our support team is currently investigating and will provide you with detailed feedback and updates as soon as possible. We are committed to restoring your connection as quickly as we can.
Thank you for your patience while we work toward a resolution.
Best regards,
PluxNet Fibre
Thank you for taking the time to share your experience. We sincerely apologise for the inconvenience you have experienced. Being without internet for this long is extremely frustrating, especially when you have been a loyal and on time paying customer since inception. This is not the level of service we strive to deliver.
We understand how disruptive this outage has been and we truly regret the delay. Our support team is currently investigating and will provide you with detailed feedback and updates as soon as possible. We are committed to restoring your connection as quickly as we can.
Thank you for your patience while we work toward a resolution.
Best regards,
PluxNet Fibre
Pluxnet Fibre's reply02 Mar 2026, 11:03
Official
Dear Gary,
Thank you for taking the time to share your experience. We sincerely apologise for the inconvenience you have experienced. Being without internet for this long is extremely frustrating, especially when you have been a loyal and on time paying customer since inception. This is not the level of service we strive to deliver.
We understand how disruptive this outage has been and we truly regret the delay. Our support team is currently investigating and will provide you with detailed feedback and updates as soon as possible. We are committed to restoring your connection as quickly as we can.
Thank you for your patience while we work toward a resolution.
Best regards,
PluxNet Fibre
Thank you for taking the time to share your experience. We sincerely apologise for the inconvenience you have experienced. Being without internet for this long is extremely frustrating, especially when you have been a loyal and on time paying customer since inception. This is not the level of service we strive to deliver.
We understand how disruptive this outage has been and we truly regret the delay. Our support team is currently investigating and will provide you with detailed feedback and updates as soon as possible. We are committed to restoring your connection as quickly as we can.
Thank you for your patience while we work toward a resolution.
Best regards,
PluxNet Fibre