1 STAR, AND THAT'S BEING GENEROUS

Item: Pluxnet Fibre
Rating: 1
Author: paul S

⭐ **1 STAR, AND THAT'S BEING GENEROUS**

Absolutely terrible service from Pluxnet Fibre. We have been without internet since **Sunday**, and despite reaching out to them under **Ticket #29523**, the issue is still not resolved.

What makes this even more frustrating is that this is **not a once-off incident**. It feels like every single month there is some kind of outage or network problem. There are months where we end up without internet for close to **10 days**, yet we are still expected to pay the **full monthly subscription** as if we received the service we are paying for.

How is this acceptable?

You pay your bill on time and expect a reliable internet service, but instead you constantly have to chase support, report outages and wait days for the problem to be fixed. The downtime is becoming completely unreasonable.

**Pluxnet Fibre needs to seriously improve its network reliability, communication and customer service. Customers should not be paying 100% for a service they are regularly unable to use.**

At this point, I would **not recommend Pluxnet Fibre** to anyone looking for a reliable internet provider. If this level of service continues, I will seriously consider taking my business elsewhere.

Helpful (0)

Replies (1)

Pluxnet Fibre's replyOfficial

16 Sept 2026, 11:32

Hi Paul,We’re sorry to hear that you have been without internet since Sunday and that your experience with the ongoing issue has been so frustrating. We understand how disruptive it is to be without connectivity, particularly when you have already reported the matter and are still waiting for it to be resolved.We also take your feedback regarding recurring outages, turnaround times and communication seriously. Your concerns around extended periods of downtime and the service experience deserve to be properly investigated.We have noted the ticket reference provided and would like to ensure that the matter is followed up with the relevant team. We’ll also take your broader feedback into consideration as we continue working to improve our network reliability and customer support experience.Thank you for bringing this to our attention.PluxNet Customer Care 💜

Pluxnet Fibre's reply16 Sept 2026, 11:32

Official