Supervisor/manager overpromised and under delivered

Good day,

I would like to lodge a complaint about your Wonderboom Junction location.

On Saturday (04/06/2024) at about 08h43 I arrived at the carwash in Wonderboom Junction, I my car was the 5th car in-line (excluding the cars in the washing bays) and informed the manager/supervisor there that I just wanted the car to be washed and vacuumed.

He convinced me of an up-sale to the Executive package but I CLEARLY informed him that I am pressed for time and he looked at the number cars ahead of me and said that the staff will be done in 1.5hrs. The time was around 08h50/55 and asked him again if he is sure that by 10h30 the vehicle will be done (and he assured me of that).

Left my car and went to the shopping centre upstairs to do errands and pass time, at 10h40 I returned and paid my R200 and waited for my car keys. The supervisor/manager couldn't find them in the paying station office and went to look for them at the car registration office. As I waited, I noted that my car was in the washing bay and it was just getting started, I notified the supervisor/manager that I clearly informed him that I am pressed for time and told him that I don't want the hand polish option, I just want a wash and vacuum. He said that he will put 4 people to finish the service and it will take the same time to polish and dry.

All will say is that I had to leave at 11h15-20, the car STILL had wax on it, the tyres don't have polish on it there are water marks and streaks all over the car and I have already paid for the service. I arrive 1.5hrs late for my event in JHB with a car with a half-job.

To credit the staff, they were very concerned that I am leaving before they're finished with the vehicle, the supervisor/manager was not even bothered and "hid" in the pay station. I am extremely disappointed that the supervisor/manager over-estimated his staff capabilities and compromised a service for the sake of an up-sale. He made zero effort to rectify the matter. I can forward pictures on the state of my vehicle if needed.

Regards, Makha