Paying to damage my brand new car

I am beyond frustrated with plush car wash at Tiffany’s shopping centre in salt rock, KZN! Took my 1 week old car to have washed and they scratched the **** out of my screen! I emailed photos to head office and the woman tells me there is nothing they can do and they have video footage of them using micro fibre cloths! Yes, the SAME cloth they use to wipe the mats with! We watched them! Will never use them again and would advise people to check their vehicles thoroughly once done!