Terrible service and a stinky attitude

After an item I purchased from Plumblink breaking after 8 months - still under warranty - I took it back to Plumblink's Maitland branch to seek assistance regarding a replacement or exchange. I was not greeted at all upon walking into the store, and was just blankly stared at until I started presenting my dilemma. Before I could even complete my sentence the sales guy, Bryan, rudely mumbled under his breath, "this is not my issue, they must sort their own **** out" - now I am unsure of whether this comment was made about me or about the Plumblink store I purchased all my goods from - Lansdowne. He refused to assist me or to call the other store to be able to assist me, and continued to help other customers as I stood there just waiting. I then went to the sales/store assistant and asked him if he could help me find the item - or a similar one - that I was looking for because I needed a replacement ASAP. By the way, this item is a shower rose. I ended up purchasing a new, entirely different item because Bryan could not assist me with replacing my current shower rose that was still under warranty. At the end of the day, buying a new item would not have been a problem if he had a better attitude towards helping me out, as afterall I am a customer - and a loyal one at that.