Based on recent customer reviews, Plumblink draws consistent criticism for in-store service across branches including Malmesbury, Karen Park, Overport and the South Peninsula. Shoppers describe indifferent or unhelpful counter staff, quoted prices changing at payment, incorrect or damaged items supplied, unanswered emails, and drawn out disputes over refunds, rebates and warranty claims on geysers and heaters. House brand taps are also questioned on quality. Umhlanga stands out positively, where staff patiently solved a mixer cartridge fitting problem and tested the tap with water connected before the customer left.
TrustIndex
2.8
NPS Score
-84
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About Plumblink
What do customers say about Plumblink?
Based on recent customer reviews, Plumblink draws consistent criticism for in-store service across branches including Malmesbury, Karen Park, Overport and the South Peninsula. Shoppers describe indifferent or unhelpful counter staff, quoted prices changing at payment, incorrect or damaged items supplied, unanswered emails, and drawn out disputes over refunds, rebates and warranty claims on geysers and heaters. House brand taps are also questioned on quality. Umhlanga stands out positively, where staff patiently solved a mixer cartridge fitting problem and tested the tap with water connected before the customer left.
Is Plumblink trustworthy?
Plumblink has a TrustIndex of 2.8 out of 10 on Hellopeter, based on 13 reviews in the last 12 months. Hellopeter has tracked Plumblink across 104 total reviews. How is the TrustIndex calculated? →
Recent reviews (13)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Apr 2017
Warranty Claim Escalation and Request for Resolution: Faulty Kwikot Solar Thermostatic Mixing Valve
8th May 2026, I approached Plumblink Silverton to purchase the remaining components required for my solar geyser tube installation, after already spending over R13,000 at a competitor on solar tubes alone. During my visit, a gentleman by the name of Johan persuaded me to repurchase the complete Kwikot solution from Plumblink, including replacement tubes and associated components. This resulted in a total purchase value of R11,891.83, bringing my total outlay on the project to approximately R24,000 at the time. I mention this only to highlight that I made a significant investment based on confidence in the products supplied. Timeline 8 May 2026: Purchased a Kwikot Solar Thermostatic Mixing Valve HP 22mm for R725.31 (incl. VAT) as part of a larger purchase totalling R11,891.83 at Plumblink Silverton (Inv #***). 24 May 2026: The installation was done. Approximately two weeks later: I noticed water dripping from my hot water outlet pipe. The photographs and video provided clearly show the leak and, most importantly, indicate that the leak had been present for an extended period. 27 September 2026: While inspecting the ceiling space for mice, I discovered that the mixing valve was the source of the leak. The visible green mould and water staining around the geyser indicate that the leak had been ongoing for an extended period. 28 September 2026: I returned the valve to Plumblink Silverton for warranty assessment. I was advised that the unit would be collected for testing on 30 September 2026. 6 October 2026: I received a text message advising that the valve was only being collected for testing on this date, representing a delay of five working days from the date it was submitted. 6 October 2026: I followed up on the matter and was advised that the testing process generally takes approximately two weeks. To date: It has now been 17 working days since the valve was submitted for assessment. The communicated two-week turnaround period from 6 October 2026 has also elapsed, yet I have received no outcome, update, or meaningful communication regarding the claim. This matter has been handled with a concerning lack of transparency, urgency, and accountability. Despite following up and being advised of an expected turnaround time, I have received no meaningful update regarding the status of the assessment. In the meantime, I remain out of pocket and without a properly functioning solar geyser. The prolonged delays and absence of communication are both disappointing and unacceptable, most importantly concerning from a brand like Plumblink (Kwikot). Why This Claim Should Be Accepted The valve began leaking within approximately two weeks of installation, which strongly suggests a product defect rather than wear and tear, age-related failure, or misuse. The timeline, photographic evidence I submitted to Plumblink, video footage, and signs of prolonged leakage all support this conclusion. Furthermore, I have no incentive to pursue a claim on a R725.31 component unless I genuinely believe the product was faulty. My objective is simply to have a defective item replaced and my installation restored to proper working order. Requested Resolution I respectfully request that Plumblink approve the replacement of the faulty mixing valve under warranty. I trust that the evidence submitted, together with the timeline outlined above, demonstrates that the valve failed prematurely and that the warranty claim is justified. I therefore respectfully request that the claim be approved without further delay and that a replacement valve be provided as soon as possible. Should additional information be required, I remain willing to assist. However, given the time already elapsed, I believe a prompt resolution is both reasonable and warranted. Will keep you posted of conclusion!
1 reviews | Active since Apr 2017
Warranty Claim Escalation and Request for Resolution: Faulty Kwikot Solar Thermostatic Mixing Valve
8th May 2026, I approached Plumblink Silverton to purchase the remaining components required for my solar geyser tube installation, after already spending over R13,000 at a competitor on solar tubes alone. During my visit, a gentleman by the name of Johan persuaded me to repurchase the complete Kwikot solution from Plumblink, including replacement tubes and associated components. This resulted in a total purchase value of R11,891.83, bringing my total outlay on the project to approximately R24,000 at the time. I mention this only to highlight that I made a significant investment based on confidence in the products supplied. Timeline 8 May 2026: Purchased a Kwikot Solar Thermostatic Mixing Valve HP 22mm for R725.31 (incl. VAT) as part of a larger purchase totalling R11,891.83 at Plumblink Silverton (Inv #***). 24 May 2026: The installation was done. Approximately two weeks later: I noticed water dripping from my hot water outlet pipe. The photographs and video provided clearly show the leak and, most importantly, indicate that the leak had been present for an extended period. 27 September 2026: While inspecting the ceiling space for mice, I discovered that the mixing valve was the source of the leak. The visible green mould and water staining around the geyser indicate that the leak had been ongoing for an extended period. 28 September 2026: I returned the valve to Plumblink Silverton for warranty assessment. I was advised that the unit would be collected for testing on 30 September 2026. 6 October 2026: I received a text message advising that the valve was only being collected for testing on this date, representing a delay of five working days from the date it was submitted. 6 October 2026: I followed up on the matter and was advised that the testing process generally takes approximately two weeks. To date: It has now been 17 working days since the valve was submitted for assessment. The communicated two-week turnaround period from 6 October 2026 has also elapsed, yet I have received no outcome, update, or meaningful communication regarding the claim. This matter has been handled with a concerning lack of transparency, urgency, and accountability. Despite following up and being advised of an expected turnaround time, I have received no meaningful update regarding the status of the assessment. In the meantime, I remain out of pocket and without a properly functioning solar geyser. The prolonged delays and absence of communication are both disappointing and unacceptable, most importantly concerning from a brand like Plumblink (Kwikot). Why This Claim Should Be Accepted The valve began leaking within approximately two weeks of installation, which strongly suggests a product defect rather than wear and tear, age-related failure, or misuse. The timeline, photographic evidence I submitted to Plumblink, video footage, and signs of prolonged leakage all support this conclusion. Furthermore, I have no incentive to pursue a claim on a R725.31 component unless I genuinely believe the product was faulty. My objective is simply to have a defective item replaced and my installation restored to proper working order. Requested Resolution I respectfully request that Plumblink approve the replacement of the faulty mixing valve under warranty. I trust that the evidence submitted, together with the timeline outlined above, demonstrates that the valve failed prematurely and that the warranty claim is justified. I therefore respectfully request that the claim be approved without further delay and that a replacement valve be provided as soon as possible. Should additional information be required, I remain willing to assist. However, given the time already elapsed, I believe a prompt resolution is both reasonable and warranted. Will keep you posted of conclusion!
1 reviews | Active since Mar 2023
Refund
I bought a geyser thermostat almost two months ago, and it was faulty. I took it back to the shop and was advised they will have someone test it, and refund me if need be.. I called two weeks later, and was told they have not tested it, and will get back to me as soon they can.. To date I've not received any correspondence from them.
1 reviews | Active since Mar 2023
Refund
I bought a geyser thermostat almost two months ago, and it was faulty. I took it back to the shop and was advised they will have someone test it, and refund me if need be.. I called two weeks later, and was told they have not tested it, and will get back to me as soon they can.. To date I've not received any correspondence from them.
1 reviews | Active since Aug 2016
Plumblink woodmead is very slow
Plumblink Woodmead dispatch is very slow , it takes over 1hour 30 to dispatch only 19 elbows. There was no queue before my order, the staff is very slow.
1 reviews | Active since Aug 2016
Plumblink woodmead is very slow
Plumblink Woodmead dispatch is very slow , it takes over 1hour 30 to dispatch only 19 elbows. There was no queue before my order, the staff is very slow.
1 reviews | Active since May 2017
Noisiest staff in Eastern Cape
The counter staff at their shop in Walmer, Port Elizabeth are extremely noisy and unprofessional. They talk to each other and other customers, who they apparently know well, in extremely loud voices, making the shopping experience utterly unpleasant. Thye noice is unbearable. Never shop there again!!
1 reviews | Active since May 2017
Noisiest staff in Eastern Cape
The counter staff at their shop in Walmer, Port Elizabeth are extremely noisy and unprofessional. They talk to each other and other customers, who they apparently know well, in extremely loud voices, making the shopping experience utterly unpleasant. Thye noice is unbearable. Never shop there again!!
1 reviews | Active since Aug 2026
It was not good at a...
It was not good at all I will never ever deal with them again
1 reviews | Active since Aug 2026
It was not good at a...
It was not good at all I will never ever deal with them again
1 reviews | Active since Jul 2026
Bull**** managing
Plumblink malmesbury has the worst manager ever.they make promises they cant keep up and has no knowledge of plumbing at all.telling u 1 price and then charging more when u want to pay.always late with any order.they might aswell close off that branch or get a new manager that actullay knows what he is doing there.
1 reviews | Active since Jul 2026
Bull**** managing
Plumblink malmesbury has the worst manager ever.they make promises they cant keep up and has no knowledge of plumbing at all.telling u 1 price and then charging more when u want to pay.always late with any order.they might aswell close off that branch or get a new manager that actullay knows what he is doing there.
1 reviews | Active since Apr 2025
PRAISES TO PLUMBLINK UMHLANGA
I would like to praise the 2 gentlemen who helped me with my mixer cartridge not fiting. The guys were amazing to try different ways to fix the fiting and went beyond their call to even test the tap with water connected. Praises and thank you to Plumblink Umhlanga..my go to place and highly recommented store.
1 reviews | Active since Apr 2025
PRAISES TO PLUMBLINK UMHLANGA
I would like to praise the 2 gentlemen who helped me with my mixer cartridge not fiting. The guys were amazing to try different ways to fix the fiting and went beyond their call to even test the tap with water connected. Praises and thank you to Plumblink Umhlanga..my go to place and highly recommented store.