1 reviews | Active since Sept 2018
Plumlink you're not the only company selling plumbing products. Wake up!
Looking at most of the negative reviews I have noticed that Plumblink is not in the habit of replying. It suits just perfect. Saying that I am disappointed and disgusted is an understatement after my experience at Plumblink, Bruma this morning.
I bought plumbing material/accessories for R560 ( 06/06/2022 am), and was assisted by a very friendly and respectful young man who even showed how to go about connecting my plumbing accessories. When I got to the cashier she demanded my cellphone and I reluctantly gave her. I paid with the card and the card machine produced a receipt but she kept my card. I proceeded to take my card which made her angry and she reprimanded me. I said to her: "you're done with my card why keep it, It is my card afterall. Thereafter she blasted me and I demanded a refund and went to Cashbuild to buy the same products. I feel sorry for her with that kind of attitude. This young lady's behaviour was extremely appalling and disgusting who could care less about the repercussions for the business. Afterall she is just a cashier who could tell customers where to get off. Plumblink, wake up, you're not the only company selling plumbing products. We are spoiled for choice.
Plumblink prides itself on excellent customer service, and expert advice. While it is good to see that you received expert advice: it is unacceptable that you were not treated respectfully.
Please be assured that this will be addressed with the relevant managers as a matter of urgency.
It would be appreciated if you could share you contact details so Plumblink can get back to you about this matter. Please send an e-mail to the Marketing Manager on ***
Plumblink prides itself on excellent customer service, and expert advice. While it is good to see that you received expert advice: it is unacceptable that you were not treated respectfully.
Please be assured that this will be addressed with the relevant managers as a matter of urgency.
It would be appreciated if you could share you contact details so Plumblink can get back to you about this matter. Please send an e-mail to the Marketing Manager on ***
1. What are customer expectations?
2. How to engage with customers.
3. Dealing with stress and interacting with customers, etc, etc, etc
1. What are customer expectations?
2. How to engage with customers.
3. Dealing with stress and interacting with customers, etc, etc, etc
The matter has been addressed with the Branch Manager and the Area Manager: the staff has been versed in how to deal with these types of situations in the future
The matter has been addressed with the Branch Manager and the Area Manager: the staff has been versed in how to deal with these types of situations in the future
