Disgusting service and bullying of customers

I’m writing this as an extremely disappointed and disgusted customer of Plumblink at ******* road Vereeniging.

I bought a 150L geyser at the Vereeniging branch last week( 21/05/2021 at 10:39 am), was assisted by a very friendly and respectful sales lady called Robin Margo. I payed R3 512.25 by credit card. When I got to my house my wife had claimed from the insurance and they had already installed the new geyser.

I had already opened the red plastic bag that covers the geyser, when I returned the geyser to the shop, the manager was very disrespectful to me and told me he is not going to pay me my money back and he won’t take the geyser & instructed Robin to give me the contact details of their geyser supplier and I should go buy that red plastic bag.

I find this behaviour extremely appalling and disgusting from such a reputable brand such as plumblink.

I need my money back in full and I can not sit with a brand new geyser that I have no use for.