Atrocious

I haven't felt this unwelcome in a shop in a very long time. Almost no stock on the shelves, and when I mentioned the part that I was after I got a very funny look. When presented with the item code and description from Plumblink's website, I received a headshake. It took me asking that they order it for me to get them to move their butts.

I offered to pay upfront, which they accepted. No invoice though, only an Account Payment Receipt that reflects the amount I had paid - No mention of the items or the cost per item. The remittance is also for some random company, probably due to a software limitation. When I asked for an invoice, I was dismissed with "We can't issue an invoice because we to order the items". Like a quotation or a pro-forma invoice doesn't exist in their lives? Time will tell if I get the correct items.

Truly an awful experience.