No service from platinum properties!!!!

Worst service ever and a very RUDE agent called Riette, we have had non stop issues getting any service from this agency since 2018!!!we've had so much damage to our property because of no maintenance being done!!! Our levies is sky high started R1300 in 2018 now over R2000 but still if there is an emergency leak of water you wait weeks to get anyone to respond from the agent or she just doesn't do anything at all!!!! There are so much mold we can get healthy issues, but no one takes it seriously?? No maintenance people want to work at our complex due to not being paid? Where is the money going??? We are fed up!!!