Very Bad Experience - Manager Angie spoilt the whole family's evening

<p>We ordered a large pizza and wings from Pizza Perfect at Boulevard Square in Protea Heights Brackenfell cape town at 2020pm on saturday the 22nd of april.our pizza arrived at 2115pm.the pizza was cold and the base was burnt at the bottom but the chicken wings were fine..i called the store and asked to speak to a manager and angie came to the phone.she told me she was going to send the driver to collect the pizza so she could see if it was indeed burnt,this shocked me but i did not react.seing the time and that we were starving i decided to order another pizza and 10 more wings as i was trying to avoid conflict.the new order arrived at 2150pm,i then expressed my disappointment for the treatment to the driver as he aknowledged that it was indeed burnt and i told him to tell the manager i was not happy with the way she had handled it as i felt they should have replaced my pizza instead of us sitting duck and starving whilst they verified our truth in the matter.at 2158 pm 8 min after we had received the 2nd pizza she tried to call me and i returned the call and she confirmed me that indeed the pizza was burnt.i then told her she was wrong in wanting to have us wait for her to confirm our truth whilst we were sitting hungry,meaning if we had not ordered another we would have had to wait another 30 min to an hour whilst they made another one (it later dawned to me that we actually could have not eaten at all if i hadnt ordered another one as the driver knocked off 10 min after the delivery of the second order),at this point the phone got disconnected (well at least that is what i thought). I called back and it got answered by a lady and was told to hold and a minute or so later the call was dropped.i called back again and she came to the phone, exausted from all this i said she should give my refund to the driver and was told the driver had left i will have to come to the store to fetch the refund the next day. I then told her i was not happy with the way she handled the whole situation and she dropped the call again.i called her back again wanting to find out if she would send the driver the next day with my refund,she was again called to the phone and i asked if she was dropping the call on purpose to which she responded i quote "i dont know it just went poooo on your side",bear in mind i had managed to place 2 orders on the same phone.i then told her it was inappropriate for her to rather send the driver to collect the pizza to determine if it was burnt instead of replacing it and she said 'why not' and dropped the call again.i decided to not call back ,as for the refund i still have not received it or a call to arrange that its made at the time of my writing of this mail which is on the early hours of the 25th of april.i am totally shocked that there are people like this and i will not be buying from this store,i am quite convinced she has done this before and got away with it.it will be sad if she is allowed to continue treating people like this.this is all totally unacceptable.i feel violated,unappreciated and taken advantage of.meanwhile when she was making the situation worse i had my family who were excited about the meal sit and wait for so so long.</p>