Based on recent customer reviews, Pizza Perfect delivers a highly inconsistent experience that varies sharply by branch. Loyal customers in Glen Ballad, Equestria, Welkom and Lambton report cold or late orders, rude counter staff, refused refunds, missing drinks, unresolved website and app payments, and a minimum card spend rule that frustrated a decade long regular. Hygiene complaints, including hair and pests in pizzas, drew defensive responses rather than resolution. Positive voices praise warm, generously topped pizzas, the Pinetown chicken burgers, and standout cashiers such as Maria and Bongi.
TrustIndex
2.6
NPS Score
-59
Recommended: Unlikely
Dec '25 - Nov '26
Frequently Asked Questions About Pizza Perfect
What do customers say about Pizza Perfect?
Based on recent customer reviews, Pizza Perfect delivers a highly inconsistent experience that varies sharply by branch. Loyal customers in Glen Ballad, Equestria, Welkom and Lambton report cold or late orders, rude counter staff, refused refunds, missing drinks, unresolved website and app payments, and a minimum card spend rule that frustrated a decade long regular. Hygiene complaints, including hair and pests in pizzas, drew defensive responses rather than resolution. Positive voices praise warm, generously topped pizzas, the Pinetown chicken burgers, and standout cashiers such as Maria and Bongi.
Is Pizza Perfect trustworthy?
Pizza Perfect has a TrustIndex of 2.6 out of 10 on Hellopeter, based on 20 reviews in the last 12 months. Hellopeter has tracked Pizza Perfect across 484 total reviews. How is the TrustIndex calculated? →
Recent reviews (20)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Nov 2011
Plaster in my food
Bought Alfredo from Pizza Perfect at Northlands corner and to my disappointment bit into a plaster. After hurling my guts out, I am now posting this review and I will never again buy from them!
1 reviews | Active since Nov 2021
They ***** from their customers
Each time we order food via the app from Pizza Perfect Atlas mall we NEVER get the drinks. This happens every time and when we phone and ask, they always say they will send it with the driver, who never comes back or they will send it with the next order which also doesn't happen. They ***** from their customers!
1 reviews | Active since Nov 2021
They ***** from their customers
Each time we order food via the app from Pizza Perfect Atlas mall we NEVER get the drinks. This happens every time and when we phone and ask, they always say they will send it with the driver, who never comes back or they will send it with the next order which also doesn't happen. They ***** from their customers!
1 reviews | Active since Jan 2022
Pizza perfect no more
Ol, so im hungry after a really long day. Ordered the bacon, feta, Avo. 23 cm, oh - ***. I thought its a bit much, but surely its got to be good toppings- right? Went in to Checkers for a few things. Put everything in the car. Ahh, finally, pizza - been looking forward the whole week. I opened it, What the £#£&&&£%??.. I soemt a *** right- for a 23 cm base with about half teas**** feta, 2 Tables**** bacon, about 3 Tables****s cheese and few strips avo. C'mon and taste is 4/10- you gotta be ££#@#££#@@ joking me- this is the last time I will ever order from pizza perfect, I felt like Im the jike of the day. *** at a few other pizzas could have gotten me a decent pizza. It must have cost you like *** max to make and youre seriously charging me a *** for it, if it was *** like at Romans - sure but more than double that for this?? . But don't worry about me not returning, I will at least do some good word of mouth advertising
1 reviews | Active since Jan 2022
Pizza perfect no more
Ol, so im hungry after a really long day. Ordered the bacon, feta, Avo. 23 cm, oh - ***. I thought its a bit much, but surely its got to be good toppings- right? Went in to Checkers for a few things. Put everything in the car. Ahh, finally, pizza - been looking forward the whole week. I opened it, What the £#£&&&£%??.. I soemt a *** right- for a 23 cm base with about half teas**** feta, 2 Tables**** bacon, about 3 Tables****s cheese and few strips avo. C'mon and taste is 4/10- you gotta be ££#@#££#@@ joking me- this is the last time I will ever order from pizza perfect, I felt like Im the jike of the day. *** at a few other pizzas could have gotten me a decent pizza. It must have cost you like *** max to make and youre seriously charging me a *** for it, if it was *** like at Romans - sure but more than double that for this?? . But don't worry about me not returning, I will at least do some good word of mouth advertising
1 reviews | Active since Dec 2023
Refused to Cancel order and refused to contact management
About a week ago i asked to change my order after i had already ordered something else. I was told they did not have the ability to reverse the procedure. I mentioned that i have never come across that before in any retail environment. The lady who i assume was the manager came to help and said she didnt have the authority to do it. I said that was unnaceptable and asked to cancel my order. I would take my money and leave. She said she didnt know how to do that. I asked for the owner’s contact details so i could enquire of this was true and why it was happening. She refused to giveme the owner’s details. Please follow up and explain this to me. I will be posting on Hellopeter as well.
1 reviews | Active since Dec 2023
Refused to Cancel order and refused to contact management
About a week ago i asked to change my order after i had already ordered something else. I was told they did not have the ability to reverse the procedure. I mentioned that i have never come across that before in any retail environment. The lady who i assume was the manager came to help and said she didnt have the authority to do it. I said that was unnaceptable and asked to cancel my order. I would take my money and leave. She said she didnt know how to do that. I asked for the owner’s contact details so i could enquire of this was true and why it was happening. She refused to giveme the owner’s details. Please follow up and explain this to me. I will be posting on Hellopeter as well.
1 reviews | Active since Aug 2020
Opne, but NOT ready for business
Pizza Perfect Express Midrand - SO --- you open at 10am? dos that not mean READY FOR BUSINESS???? Once upon a time, when south africa used to actually function, opening at 10am means READY FOR BUSINESS!!! When managers and staff used to ACTUALLY care about a business. it was ready. well, at 10am,when you OPEN FOR BUSINESS, the fire had JUST been lit.... MAYBE ready for business at 11??
1 reviews | Active since Aug 2020
Opne, but NOT ready for business
Pizza Perfect Express Midrand - SO --- you open at 10am? dos that not mean READY FOR BUSINESS???? Once upon a time, when south africa used to actually function, opening at 10am means READY FOR BUSINESS!!! When managers and staff used to ACTUALLY care about a business. it was ready. well, at 10am,when you OPEN FOR BUSINESS, the fire had JUST been lit.... MAYBE ready for business at 11??