Useless
<p>Sunward Park branch.</p> <p>Always an issue when ordering to be delivered. If side orders are not missing then its the cold drinks!</p> <p>Ordered a full chicken meal to be delivered on Sat 28 May. My son collected the order at my gate from the driver, along with 3 pizzas, and paid. Once inside i opened the cartons just to find that there was no chips and salad!!! </p> <p>Called the branch and was told that the driver forgot to take it. I insisted that they make up a new full meal and get it to me as i was not going to eat cold food. Driver stopped again 30 minutes later and handed me a packet and then blamed the store staff for not giving it to him the first time. Opened the packet up and it is quite apparent that the driver went back and just collected the same packet that was left behind. </p> <p>Ended up with me having to throw away stone cold chips and having to reheat the chicken. I mean ffs!</p> <p>Judging by the amount of complaints for this branch i recommend that head office stops passing the buck to the owner, who is never there when these things happen, and actually do something about the appaling service. </p>
Hello Robin
Thank you for reporting this situation to us.
On behalf of Pizza Perfect head Office, I want to apologise for this inexcusable matter.
I have spoken to the owner of Pizza Perfect Sunward Park, Theo, who also apologises for this matter.
The driver was at fault and has been reprimanded.
Theo has offered you a complimentary meal at your convenience, you just have to call the store and speak to the manager on duty.
Please contact me directly if I can assist with anything else.
Kind regards
Monique
***
Best regards,
Hello Robin
Thank you for reporting this situation to us.
On behalf of Pizza Perfect head Office, I want to apologise for this inexcusable matter.
I have spoken to the owner of Pizza Perfect Sunward Park, Theo, who also apologises for this matter.
The driver was at fault and has been reprimanded.
Theo has offered you a complimentary meal at your convenience, you just have to call the store and speak to the manager on duty.
Please contact me directly if I can assist with anything else.
Kind regards
Monique
***
Best regards,
