Unperfect Pizza service

I really use to love Pizza Perfect Pizza. I use to work right next door to the Pinetown.Sarnia outlet over 20 years ago & the smell just drove me insane to the point that I would have a small pizza for lunch literally 7 days a week.

I recently moved back to Sarnia area & started ordering from them again through their app, as I am physically disabled & can not go to them. My first order went through great, no problem, even though they advised me that they have no drivers after 7pm.

Recently I placed an order with them. The order was confirmed & I made payment, which went through, almost R450.00. Then 20 minutes later after 7.30pm, I get an sms stating that my order was cancelled due to no confirmation. I tried phoning but no answer. I sent an email requesting a full refund no credit. Then I get a call 2 days later, apologizing & that a refund will be made. I emailed my banking details but they insisted they would only refund upon receival of a bank confirmation letter with my details, which I sent through as well.

It is now 12 days since I placed the order that was cancelled without warning & I still haven't received a refund, even after they sent me an email stating that payment was made & will show shortly, that was 9 hours ago from the posting of this review. Even after midnight, the funds still do not show.

This is ***** at it's best. They have permanently lost a pizza ***** for good.