Terrible Service on a late delivery

Today, 18th December 2017, I received possibly the worst service I have yet experienced in my life from the owner of this franchise. Here's what happened. I ordered a pizza via telephone from the store at 12:45. I am a regular customer, so didn't expect delays or problems. I received a call from the driver at 13:31 to say he is at the gate. He was at a completely different address, so I directed him to where I was. He still could not locate the address. Thabiso, bless his soul, called to apologise and offered me a fresh, hot pizza which I accepted. FIVE minutes later, the delivery arrived via s******. The pizza was cold and squashed, the smiling driver expecting me to pay for that sub-standard item. I refused the pizza and he returned to the store. Thabiso called again and offered me a fresh hot pizza again but this time I refused and asked that the store owner contact me. Nothing happened, so I posted a complaint on the website. Lindi responded quickly and apologized. She also informed me that she had requested that the store owner contact me. ****ha Pillay did indeed contact me via email, not bothering to call me in person despite having my number, to apologize and said it wouldn't happen again, all the while defending the bad service. I will not support that particular store and recommend that nobody else should either. Perhaps all they care about is money, not their customers, quality of service nor quality of their products. Full transcripts of call times, in and out, as well as all email correspondence are available on request.