Shocking

Yesterday we phoned in at 15:00 for a delivery at 17:00. We ordered two pizza's and two by two liters of cold drink. Our order arrived at 17:45 with warm cold drink and clearly reheated pizza. Now when paying R270 for two pizzas and drinks one would expect that it arrives on time, fresh with cold drinks. When I asked the driver why he was late he said that at 17:05 they first sent him on another delivery. I then told him that if the food is cold he can take it back, he then responded by saying that's not his problem and I should phone the store. One, you work for the store so it is in fact your problem and two you can phone them yourself. He then said but anyway your food is extremely hot so it's fine. Again one, how did he now this from wood burning ovens and a delivery service that always drops cold pizza and two why were the boxes saging and wet? Because they were reheated. I'm extremely disappointed and when I phone the store, the lady offered appologie, but absolutely no reason for what happened. Please either employ more intelligent staff, or stop ripping customers off.