WB
Waldo B

1 reviews | Active since Nov 2016

23 Jan 2017, 12:57

Pasta ******* , Cornwall View , Piering Road

<p>So ..... I only opend this account to share a very arrogant un helpfull manager/owner or whatever he might be at the Cornwall View center in the Rietvlei extention / Moreletapark are on Piering roud , on the 21st at around 17:45 I placed my usual pizza order of the Meatyone and a extra spagetti bolognaise for my son , I opened the pasta and was so dissapointed the whole thing was just pasta with not even a half cm of mince , I then phoned in and spoke to a lady who advised they would replace and better that order the next day as I was raining and we had plans for the evening , the next day 22nd of Jan 2017 I walked in greeted the manager who kind of knows me and asked him if he was informed of my call the previous evening , he then acknowledged me and the asked him if they can make the order , he then knodded and proceeded just to look at me as if there was something else to follow , I then asked " ok so can I get myt order? " after which replying sure , I then asked ok but it is free right because that is what your staff said , he then rep**** , No nothing is free we only sell Pizza perfects products from HO , now how on earth do you tell your customer that and not take resposibility for it ?????</p> <p>needles to say they make a good pizza but I will not be buying from that branch again .</p> <p> </p> <p>FYI my dog had a good dinner !!!!!</p>

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Replies (2)
Pizza Perfect
Pizza Perfect's reply24 Jan 2017, 12:32
Official

Hello Waldo

Thank you for taking the time to report this situation to us.

On behalf of Pizza Perfect Head Office, I would like to apologise for the inconvenience this matter has caused.

I have sent your complaint to the store owner, as well as our Operations Department who will investigate this complaint.

Feel free to contact me directly if I can assist with anything else.

Regards

Monique

***

WB
Waldo B's update27 Jan 2017, 07:50
Reviewer Update

Hi Monique ,

The fact that the complaint is sent to the branch will not change the fract that I waisted R70.00 on something I had to give to my dog , the manager said that he would report the matter to HO so we are playing a back and forth game here . I would of just liked a refund or a other pasta made for me the Sunday I went in to collect said "replacement pasta" , in regards to the consumer protection act I am actualy intiteled to it as the staffmember said it would be a free replacement .

I am not a person who complains and R70 is not the issue , I give top class service and support to my clients as I am a BDM but the manager/owner just passing the buck is stupifying !!!!!

I do understand that you are only following procedure but I think after the back and forth the Ombitsman should be informed of this ******* .

regards