1 reviews | Active since May 2016
Overcharged and cold food to boot!
<p>Hi. Phoned Pizza Perfect Primrose Square last night for a delivery order. Ordered 1 x large pepperoni pizza + garlic / 1 x lasagna crema and 1 x 40 cm sub with just garlic and mozzarella. The price quoted seemed high but I thought prices may have gone up. The order was placed at 18:15 and took a while to get to us. When food was delivered it was lukewarm and Not piping hot - the cheese on the sub was actuallyl hard and waxy - who knows how long the driver had been driving around with our food delivering to others before us! Then the Total Ripoff was I was charged R68 for a the sub - bread with some garlic and mozzarella - R68!!!! Ridiculous. Your large garlic pizza bread supreme costs R40 on your menu - what justifies this R28 extra without a single topping whatsoever? Please make right. At this moment I am NOT a happy customer.</p>
Good morning Samantha
Thank you for reporting this matter and for talking to me on the phone.
As discussed, your complaint has been sent to the store owner of our Primrose branch (Luigi), as well as our Operations Department.
As soon as I receive any feedback, I will get in contact with you.
Please feel free to contact me directly if I can assist with anything else.
Kind regards
Monique
Good morning Samantha
Thank you for reporting this matter and for talking to me on the phone.
As discussed, your complaint has been sent to the store owner of our Primrose branch (Luigi), as well as our Operations Department.
As soon as I receive any feedback, I will get in contact with you.
Please feel free to contact me directly if I can assist with anything else.
Kind regards
Monique
The owner of the store called me yesterday with all sorts of excuses and justifications.
Last time we set foot in this shop.
The owner of the store called me yesterday with all sorts of excuses and justifications.
Last time we set foot in this shop.
Emailed the BIG bosses at pizza perfect regarding my dissatisfaction but they never Bothered either
The old saying fish rots from the head is right
Franchises are arrogant and don't care as long as the money keeps on rolling in
Emailed the BIG bosses at pizza perfect regarding my dissatisfaction but they never Bothered either
The old saying fish rots from the head is right
Franchises are arrogant and don't care as long as the money keeps on rolling in
Apologies to Pizza Perfect Head Office - they are not the culprits here - trying their best to retain a customer. The store owner of Primrose is the one who messed up not them.
Thanks PP Head Office for flying the flag of customer service.
Apologies to Pizza Perfect Head Office - they are not the culprits here - trying their best to retain a customer. The store owner of Primrose is the one who messed up not them.
Thanks PP Head Office for flying the flag of customer service.