No work ethics and bad manners

I placed an order of about R600 today via Appetite for delivery (with the address included), an app I absolutely love due to easy non-complicated orders until I ordered from Pizza Perfect Grey owl. The lady working the 13h30 slot on their phone should learn telephone manners ASAP, she was chewing gum and making conversations with someone else while I was talking to her. Then I spoke to the delivery guy. Which was even worse he has absolutely no clue of the environment around, we are 4km away from them. It took me 5min to explain to him where we are and 4 additional calls during his delivery run to explain to him. I also tried to add a side to the order via a telephone call after the first telephone call from the lady. On the 2nd call I spoke to a different guy, whose attitude changed from nice to extremely bad when I told him who was talking, to which he informed they don't deliver to my area but he will do today, YES YOU WILL BECAUSE 4KM AWAY AND YES BECAUSE MY ORDER IS A BIT LARGER THAN YOUR STANDARD ORDER. If you guys were to lazy to make that much food you should've told me so, but you'd rather give me snotty attitudes and *********** behaviour. Grey owl's branch = Bad PP rep!