No delivery, funds deducted

I made an order on the morning of 23 April 2022 at about 10h11 for R255.00 on pizzaperfect.co.za. I got the order number #85405 and waited patiently for my order. About an hour later I get an sms that my order cannot be delivered! Why does it take you this long to reject an order and for what reason? Why do you waste my time to wait for an order that's not coming? Why did you deduct the money from my account? I called the store (Bonaero Park) and they say they have no such order on their system, they refer me to head office! Head office wants me to call the store! I WANT A REFUND ASAP!