HB
Hagan B

1 reviews | Active since May 2016

11 May 2016, 15:40

No Customer Value

<p><span style="color: #555555; background-color: #ffffff;">I've been a loyal customer of Pizza Perfect Sunward Park for more </span><span style="color: #555555; background-color: #ffffff;">almost</span><span style="color: #555555; background-color: #ffffff;"> 10 years, undoubtly my favourite pizza place, until now. I can't remember how many times I've witnessed people receiving wrong orders and losing their minds over it. I even experienced it once or twice but decided to leave with the wrong pizza anyway. One occation I witnessed a customer receive 6 wrong pizzas. This time it was our fault, On 09 May 2016 I visited a patient at Sunward Park Hospital who wanted a pizza without pineapple. My wife accidently oredered the wrong pizza and whilst still in the shop realized her mistake. I spoke to Caroline and begged her to please change the pizza as it was an honest mistake. We did not even leave the store yet. She </span><span style="color: #555555; background-color: #ffffff;">blatently refused and told me to pay for a new pizza. I never </span><span style="color: #555555; background-color: #ffffff;">play </span><span style="color: #555555; background-color: #ffffff;">the "customer is always card", but a 23cm pizza, I mean come on. I bet if I was white the story would have been different. I will never shop at Pizza Perfect Sunward Park again!</span></p>

0
Replies (1)
Pizza Perfect
Pizza Perfect's reply27 May 2016, 09:41
Official

Hallo Hagan

Thank you for alerting us this situation.

On behalf of Pizza Perfect Head Office, I want to apologise for the service you received from the staff at our Sunward Park branch, I am sure you are aware this is not the type of service we are known for.

I have sent your complaint to the store owner as well as our Operations department who will handle this matter.

If you have any other questions or comment, please feel free to contact me directly on my details given below.

Regards

Monique

***

***

Best regards,