1 reviews | Active since Mar 2015
Incorrect Order and no response to complaint
Last week Sunday we ordered 3 pizza's from Pizza Perfect. 1 x Mystic then 2 make your own (Margherita with bacon and halloumi and margherita with salami and halloumi and pepperdews). Out of 3 orders we didn't receive 1 correct order. Firstly the lady didn't tell us they don't do halloumi when we placed the order, then instead of a Mystic we received a Vice pizza, and one pizza with just bacon and one pizza with just pepperdew. After phoning to complain to the branch (5 minutes after delivery) there was no shall we replace the pizza's with the correct one, only we are closing now and was told that a manager would contact me the following day. I am still waiting for feedback from the branch and have not had a single call from anyone!
Thank you very much for bringing this matter to our attention.
On behalf of Pizza Perfect Head Office, I would like to apologise for the service you have received from our Olivedale
I have sent your complaint on to the store owner, and revert back to you with feedback by end of the week.
If you have any further questions/comment, please do not hesitate to contact me directly.
Kind regards
Monique
***
Thank you very much for bringing this matter to our attention.
On behalf of Pizza Perfect Head Office, I would like to apologise for the service you have received from our Olivedale
I have sent your complaint on to the store owner, and revert back to you with feedback by end of the week.
If you have any further questions/comment, please do not hesitate to contact me directly.
Kind regards
Monique
***
