Charged for an order not received

Good day. My fiancé ordered from Pizza Perfect Fairlands yesterday afternoon at 6pm via the Mr Delivery App. Unfortunately at 9pm our order didn’t arrive. Our order was supposed to arrived at 7pm as per the app. We spoke to the Manager on duty this morning and he said to us “There was nothing he could do and that we would have to place the order again and pay for it”. We have already been debited for this order and now we have to pay for it again? This is utter nonsense! This is theft, and I will take this further should I not receive a response. We just want our food as we have paid for it!!! Shame on you, this is poor Management!!