1 reviews | Active since Apr 2014
1 hour and 15 minute wait
On Friday the 27th of February 2015, my wife and I went grocery shopping and on our way home we decided to get takeaways. We stopped at the Eden shopping centre on Terrace road and my wife went to Burger Perfect and ordered. I went to Pizza Perfect and ordered a Perfect Pizza with no green pepper and extra garlic on the side. I was told there would be a 20 to 30 minute wait. After 20 minutes my wifes order was ready and then she came to Pizza perfect to wait with me. After 45 minutes I asked the manager where my Pizza was, he disappeared into the back and then just ignored me when he came out. Finally after waiting for 1 hour and 15 minutes my pizza came. When I got home it still had the green pepper on it and there was no garlic on the pizza or on the side even though I was charged for this. My poor wife had to have cold burger perfect as she waited for me.. Thanks Pizza Perfect for ruining my wife and my dinner.<br> The service is unacceptable
Thank you very much for alerting to us to this situation.
On behalf of Pizza Perfect Head Office, I would like to apologise for the inconvenience caused with regards to this matter.
As telephonically discussed, your complaint is sent to the store owner as well as our Operations Department, who will investigate and resolve this matter as quick as possible.
Please feel free to contact me directly if you have any other questions/comments.
Kind regards
Monique
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Thank you very much for alerting to us to this situation.
On behalf of Pizza Perfect Head Office, I would like to apologise for the inconvenience caused with regards to this matter.
As telephonically discussed, your complaint is sent to the store owner as well as our Operations Department, who will investigate and resolve this matter as quick as possible.
Please feel free to contact me directly if you have any other questions/comments.
Kind regards
Monique
***