Worst service ever

Good morning. It is with a very heavy and dissapointed heart that I am typing this message. Last night I had some friends over to celebrate the new year's eve and we ordered pizzas from Pizza Hut Atterbury Value Mart. At 19:30 I phoned Pizza Hut Atterbury to place an order and I was referred to the website or the app to place my order there. I placed the order online and received a SMS with an order number that my order was successful and being prepared. My order number was 8516. At 20:30 I haven't received anything and sitting with a house full of hungry people I phoned the customer service line and the message said that no one is at the extention I am phoning and the line went dead. I then again phoned Atterbury just to hold the line for 5 minutes and being told that they are experiencing high call volumes and can't assist me and that I have to place my order online or on the app. At 21:00 I repeated the same exercise and still no pizza and even hungrier people.

At 21:25 I got in the car to drive to the restaurant and find out what is going on with my order. Just to get to the restaurant 10 minutes later and the doors closed, lights switched off and at dead man's door. In the end I had to give my guests cheese buns and Simba chips, as Pizza Hut just didn't deliver and also never answered a phone or assisted with my query.

So my question to you is, would you appreciate service like this? Would you like to be treated like this? I am extremely dissapointed in the way this is handled.